First, check your spam or junk email folders to search for an email from the Advisory Board from email@example.com. Use the search function in your email to look for keywords such as “survey,” “Advisory Board,” “survey solutions” or “engagement” or “culture of safety” as applicable. You can also search your “deleted” items or select “search in all mail” in case you have inadvertently deleted or moved the message.
If you are required to enter a password to take the survey and you have the survey link, you can retrieve your password yourself. First, navigate to the survey itself using the survey link. Then, click the "Forgot your password?" button. Enter your email address, and an email will be sent to you containing both a unique link, which takes you directly to your personal survey with no password required, and your unique password, which you may input to enter your survey.
If you still are unable to find an email containing your link and/or password, it’s possible you are not a survey respondent. Common reasons for survey exclusions are:
- Certain departments are excluded from the survey based on relevance or a targeted survey
- A tenure cutoff dictates the length of time an employee or provider must be employed or affiliated with the organization in order to be eligible for the survey
If you believe you have been excluded in error, please contact your HR department. If you are unsure, please click “submit a request” above and we’ll be happy to assist you.